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Accessible Services for Colleges, Customer Service Standards


Practice Scenarios

Scenario 1: Before the Semester Begins

Even before the semester begins, you can plan to make your classes more accessible to students with disabilities.

One of the most important services for a student with a disability is the provision of accommodations. Once you receive an accommodation plan, you should review the accommodations required with the student in private. If you have concerns about a particular accommodation, discuss it with the student and his/her disability counsellor.

How can I encourage students with an accommodation plan to bring them forward for discussion?

Click to view suggestions.

Faculty member in office.

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