Access Services for Colleges, Customer Service Standards (ASC)

Support for People with Disabilities

Difficulties Accessing College Services

If you encounter a student with a disability having difficulty accessing college services, be patient, positive, and flexible. Ask how you can help.

Try to offer simple solutions such as:
- Using pen and paper to communicate with a person who is deaf
- Reading signs to someone with vision loss.
- Reaching books or opening doors for people with physical disabilities.

Woman speaking to student in wheelchair in college lobby.

Service Disruptions on Campus

Services for students with disabilities can be disrupted when elevators are out of order, computer networks are down, or access to buildings is restricted.

Be aware of your college's established practices and procedures and your role regarding service disruptions so you can direct individuals with disabilities accordingly.

Difficulties Accessing College Services

If you encounter a student with a disability having difficulty accessing college services, be patient, positive, and flexible. Ask how you can help.

Try to offer simple solutions such as:
- Using pen and paper to communicate with a person who is deaf
- Reading signs to someone with vision loss.
- Reaching books or opening doors for people with physical disabilities.

Service Disruptions on Campus

Services for students with disabilities can be disrupted when elevators are out of order, computer networks are down, or access to buildings is restricted.

Be aware of your college's established practices and procedures and your role regarding service disruptions so you can direct individuals with disabilities accordingly.