Workplace Soft Skills

In today’s fast-paced world, there is no doubt that we are all busy. In terms of the business world, more and more organizations are using fewer people to do more work than before. And factors like tight deadlines, last minute changes and preparations, unpredictable emergencies, ever-changing schedules, technology, and the overall pace of the office all add to the pressure of managing time. More than ever we need to be effective in planning, organizing, and controlling our time.

If you find yourself constantly working against time, being reactive instead of proactive, always feeling like there’s never enough time in a day to get everything accomplished, and simply stressed out, then you need Time Management training.

This one-day session will give you the strategies and techniques you need to make the most of your most precious asset- time. This session will assist you to analyze your own strengths and weaknesses, revisit your own goals and values, set your own priorities, manage the expectations of others and become more effective in the workplace.

Delivery: This course is taught virtually through Zoom.

Learning Objectives

• Key time management skills, habits & practices in order to be better organized & take control of their time
• Practical, specific, and essential steps for better planning, organizing, prioritizing in order to complete tasks and get things done
• The science and delicate art of habit creation
• How to master focus and manage attention
• The difference between motivation and inspiration and why understanding this distinction is critical in achieving goals
• How to master one’s information (from all sources)
• The time management model
• Time stealers and wasters
• Ways to manage staff/colleagues’ time (i.e. project team time management)

Course Benefits

• Gain a greater and more holistic understanding of time management in order to be more productive and accomplish more in less time and with less stress.
• Understand that to be productive, one must master habits and personal energy (in other words, why managing one’s energy is just as important as managing one’s time for productivity)
• Appreciate free time without feeling guilty and how this helps with productivity
• Understand the importance of eating well (for optimal energy)
• Create their own time management plan

Gain the skills needed to handle all types of communication situations with an open, adaptable, genuine, and self-confident approach. Be able to build collaborative relationships based on trust and respect to build an effective working environment.

Delivery: This course is taught in-person and virtually over zoom.

Learning Objectives

• Identify the fundamental components of communication (verbal, non-verbal, para-verbal).
• Recognize strategies to avoiding communication breakdown.
• Learn how to take personal responsibility in communication.
• Identify tools for active listening.
• Learn how to interpret non-verbal cues.
• Learn how to manage filters and assumptions.
• Be able to manage, mitigate, and positively resolve emotionally charged communication.

Course Benefits

• Appreciate the value of applying a communication process model.
• Be more aware of the outcomes of good communication.
• Know what to say and the best way to say it.
• Gain insight in creating value in conversations.
• Appreciate and bridge communication styles (closing the gaps).
• Understand the importance of active listening.
• Achieve genuine communication by creating openness.

Managing conflict and dealing with difficult behaviours in the workplace can be tricky, complicated, and, stressful. Research confirms that not managing conflict and dealing with difficult behaviours at work can lead to reduced productivity, morale, and can snowball into resentment and bitterness, to name a few. Because of these and other reasons, how we handle these issues in the workplace can set the tone of what the workplace culture will be like. Learn how to implement strategies for continuous conflict management. Walk away knowing how to create an effective working environment and so much more!

Delivery: This course is taught in-person and virtually over zoom.

Course Description

• Learn the causes of and reasons for conflict
• Learn the steps to managing and dealing with people in conflict
• Define difficult behaviors
• Understand the reasons and causes of challenging behavior
• Learn different techniques and tools to better cope, interact with & deal with difficult people in daily encounters
• Create practical solutions for dealing with difficult behaviours and situations
• Identify the best strategies to work better… with almost everyone
• Learn how to create an effective working environment

Course Benefits

• Gain a greater and more holistic understanding of conflict
• Increase your confidence and competence in managing conflict and difficult conversations
• Appreciate the pros and cons of conflict
• Increase your confidence and competence in dealing with difficult behaviours and situations
• Interact more effectively with difficult people
• Gain a better understanding of one’s emotions that arise from difficult conversations
• Increase self-awareness in terms of managing one’s responses better
• Value the technique of debriefing after difficult situations

Learn how to recognize the signs of escalating behaviour and understand how to respond proactively and appropriately during episodes of chaos. In this one-day workshop you will learn how to mitigate risk and stabilize situations, anticipate in order to plan subsequent responses (expect the unexpected), and how to debrief after a contentious situation.

This course is ideal for new and/or current mangers and frontline staff and is be presented in a highly interactive manner, with a power point presentation. Individual and group activities and case studies will intersperse the session including theory, practice, group discussion, and activities ensure that learning objectives are met. For this course, the minimum number of participants is 8 and the maximum is 18.

Course Benefits

• Gain confidence and competence in de-escalating contentious situations.
• Appreciate the professional value of dealing with crisis situations.
• Appreciate the need to be flexible and adaptable to situations.
• Understand the importance of creating a supportive environment that generates empowerment and engagement.