IT Support

If you need help connecting to campus wifi networks, getting into your Student Portal account or using your college email, please email StudentITHelp@northern.on.ca or call 1-866-999-0799 for IT support.

IT support is available Monday to Friday from 8 a.m. to 4 p.m. with extended support hours even after these times. We will respond within 24 business hours.

Below, you will find how-to articles and guides on:

Blackboard
Device Requirements
Learning Technology (Student Email, Office, Printers & More)
Wireless Networks & Wifi

Students must use their assigned Northern College student email account for all official communications with faculty and staff regarding courses, classwork, and academic matters. Communication through personal email accounts will not be recognized as official, and students are expected to regularly check their Northern College email to ensure they receive important updates and instructions.

Blackboard: Course & Learning Software

Blackboard is our learning management software that allows you to access course materials and information.

Need help using Blackboard? Check out our how-to guides and videos.

Student Guide to Blackboard Blackboard Login Guide [PDF, 231 KB]

Devices & Laptops

Northern College requires all students to have their own laptop computer. The College’s Bring Your Own Device (BYOD) program is mandatory for all students.

Bring Your Own Device Policies

NOTE: the following links below will open a pdf document.

Device Requirements:

Please note that Chromebooks and other Tablets are insufficient devices to perform all required tasks as a Northern College student.

Intel I5 or equivalent processor. For Engineering Technology, Intel I7 or equivalent processor
Minimum 4GB of RAM. For Engineering Technology, Minimum 12GB of RAM (12-16 GB recommended)
Minimum 256 GB HD. For Engineering Technology, Minimum 512 GB HD
Minimum of 2 full size USB ports. For Engineering Technology, HDMI port as well.
Wireless 802.11ac dual band 2.4 and 5 GHz
Built-in webcam and microphone
Windows 11
2 year warranty (optional, but recommended)
4-6 hours of battery life (optional, but recommended)

IT Support Resources & Software Installation Guides

Wireless Networks & Wifi

NC Skynet Wifi Connection

NOTE: the following links below will open a PDF document.

Outdoor Wireless Access

Northern College provides secure wireless access to several outdoor locations at each campus.

Click on your campus link to view or download a map showing where the best wireless connectivity can be found.